Effective Date: 21.11.2025 Flatpack Works (ABN: 93 103 327 908) is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This policy outlines how we collect, use, disclose, and store your personal information. 1. Collection of Personal Information We only collect personal information that is reasonably necessary for us to provide our flatpack assembly services, manage our business, and comply with our legal obligations. 1.1 Types of Information Collected The personal information we collect includes: Identity Data: Your full name. Contact Data: Email address, phone number, and physical service address (including suburb and postcode). Booking Data: Details about the item being assembled (links, retailer, complexity), quote history, and service dates. Payment Data: Records of payments made and invoices (we do not store full credit card details). Marketing Data: Your preferences regarding receiving marketing materials. 1.2 How We Collect Information We collect personal information directly from you when you: Complete the online quote request form (flatpackworks_quote_form.md). Communicate with us via phone, text message, or email regarding a booking. Engage with our social media pages. 2. Use of Personal Information We use your personal information for the following purposes: Service Provision: To prepare fixed-price quotes, schedule appointments, and perform the assembly service at your location. Communication: To send booking confirmations, service reminders, and follow-up on service quality (4.3 in T&Cs). Billing and Debt: To process payments and pursue any unpaid debts (4.4 in T&Cs). Compliance: To meet our insurance obligations and government reporting requirements. Marketing: To send you information about new services, special offers, or request testimonials, where you have consented to receive such communications. 3. Disclosure of Personal Information We may disclose your personal information to third parties only when necessary and relevant to the service: Subcontractors: To assign the assembly job to an authorized Flatpack Works subcontractor in your area. Payment Processors: To facilitate electronic payments and banking. Debt Collectors: If payment collection is required (4.4 in T&Cs). Legal/Regulatory: Where required by law, such as a court order or regulatory authority. We will never sell or rent your personal data to third-party marketers. 4. Data Quality and Security 4.1 Data Security We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes: Using secure, access-controlled cloud computing systems for data storage. Ensuring all devices used by staff and contractors have password protection. Destroying or permanently de-identifying personal information that is no longer required. 4.2 International Data Transfer As Flatpack Works is considering using a German server for hosting (hosting_analysis.md), your personal data may be stored outside Australia (in Germany, EU). By accepting our Terms and Conditions, you consent to the cross-border disclosure of your personal information. Flatpack Works aims to take reasonable steps to ensure that the overseas recipient (the German server) treats the information in accordance with the APPs. 5. Cookies and Tracking Technology Our website uses cookies and similar tracking technologies (such as Google Analytics or Facebook Pixel) for functional and marketing purposes. Functionality: Cookies are used to maintain session data and manage the functionality of the quote form. Analytics and Marketing: We use cookies to analyze website traffic, understand user behavior, and facilitate targeted advertising campaigns. This helps us optimize our service and marketing efforts. Consent: By continuing to use our website, you consent to the use of cookies. You may manage or block cookies through your browser settings, though this may affect website functionality. 6. Accessing and Correcting Your Information You have the right to request access to the personal information we hold about you and to request that we correct any inaccurate information. To make an access or correction request, please contact us using the details below. We may require proof of identity before releasing any personal information. 7. Contact Information If you have any questions about this Privacy Policy or wish to make a complaint about a breach of the APPs, please contact: Flatpack Works Privacy Officer Email: Flatpackworks@gmail.com Phone: +61493302209 Address: 5 Greentree Pl, Doonan QLD 4562 We will respond to all complaints within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).